While AI reshapes the world, many who need it most are left behind. At Norbert Health, Anna Oh designs robotic AI that delivers care to seniors with dementia and limited mobility in nursing homes. Using Figma prototypes tested with real patients and nurses, Oh and her team built human systems that help robots listen, respond, and comfort. This talk shares why Norbert Health gave their robot a 3D bear face instead of a sleek design—because design isn’t about components, it’s about connection.