FAQ
General
Config London will be held at the ExCel. Opens in a new tab London on May 14, 2025. We recommend you use public transportation. Opens in a new tab or your preferred rideshare to get there, however parking is available onsite. For information about how to get to ExCel using other methods of transport click here. Opens in a new tab.
You can expect a one-day event packed with a fantastic lineup of speakers, creative brand activations, networking opportunities, and so much more. Please note, there is no official Config London after party.
Your Config London pass includes access to all sessions and some surprises along the way. Lunch, coffee, water, and snacks are included with your pass throughout the event day. Travel and lodging are not included.
Config London is the conference for people who build products. Frequent attendees are product designers, developers, marketers, and just about anyone else who touches the product development process.
Yes, all talks will be recorded and available on YouTube. Opens in a new tab the same day.
Speaker applications for Config Global and Config London are now closed.
The Leadership Collective is our executive program at Config London. The experience is custom-tailored for executive leaders to network, share ideas, and learn from other visionary leaders from top companies around the world.
A unique invite code is required to register for Leadership Collective. Please reach out to your Figma representative to learn more.
Learn more about Config.
Registration
Please visit the Config London website to register for the London-based event.
Yes! Even if you attended Config in 2024, you are required to create a new account when registering for Config London. If you have further questions around your account, please reach out to our support team. Opens in a new tab.
Please reach out to our support team. Opens in a new tab to switch your ticket to virtual attendance. (But we really hope you can join us in person!)
Attendees are permitted to cancel their ticket up until the day before the event. If you cancel your ticket by 11:59PM BST on Monday, May 13, you will receive a full refund. If you cancel after May 13, we will not be able to process a refund. You can cancel your ticket by logging into your Config account and clicking “My Profile.” Once you’re in your profile, you can cancel your ticket by clicking “Manage ticket.” We will auto issue a refund (please allow 5-7 business days for the refund to appear).
Tickets can be transferred to someone in your organization. Please reach out to our support team. Opens in a new tab to transfer your ticket.
You can downgrade your ticket from in-person to virtual by logging into your Config account and clicking “My Profile.” Once you’re in your profile, you can update your ticket to virtual by clicking “Manage ticket.” We’ll automatically issue a refund up until May 5, 2025 at 11:59PM PT.
You can upgrade your ticket from virtual to in-person by logging into your Config account and clicking “My Profile.” Once you’re in your profile, you can update your ticket to in-person by clicking “Manage ticket.” You’ll be required to enter payment information to secure your ticket to Config.
Config London tickets can be transferred to someone in your organization. Please reach out to our support team. Opens in a new tab to transfer your ticket.
You can cancel your ticket by logging into your Config account and clicking “My Profile.” Once you’re in your profile, you can cancel your ticket by clicking “Manage ticket.”We’ll automatically issue a refund up until May 5, 2025 at 11:59PM PT.
Yes, you can purchase up to two additional guest tickets for your team at checkout. Once you've purchased guest tickets, you will be able to log in to your Config account to manage tickets, send email invites with individual registration codes, and track invite status to see if your guest invites are pending or registered.
We accept most major credit cards. We cannot accept checks or wire transfers. Config London tickets will be processed in GBP.
Badge pick-up will begin on Wednesday, May 14, at ExCel, London at 7:30AM.
If you’re in London, you can skip the lines and pick up your badge at 9 Devonshire Square on Tuesday, May 13 between 9:00AM and 5:00PM.
No, each attendee must pick up their own badge on site. Please note your government issued ID should match the last name of your Config London ticket for badge pickup. You can enter your preferred name for your name badge during registration.
Yes! If your visa is denied for any reason, we are happy to issue a full refund. Please submit a request via our support form. Opens in a new tab.
Accessibility
MOBILITY
ExCel, London is a fully accessible building. If you require mobility assistance on site, there are a limited number of scooters available on a first-come, first-serve basis. Please request a mobility aid via ExCel’s request form. Opens in a new tab. Scooters must be returned at the end of each conference day.
NURSING ROOM
We will have a nursing room available for our attendees. Please visit our help desk at registration for more information.
DIETARY INFORMATION
We are offering breakfast, lunch, coffee, water, and snacks throughout the event. Please make sure to share any dietary restrictions during the registration process.
Yes, there will be priority seating in the keynote and breakout areas. Please look for staff members holding “Accessibility” signs, and they will guide you in the right direction.
Yes, ExCel, London is a wheelchair accessible venue. All restrooms are wheelchair accessible and locations of these can be found here. Opens in a new tab along with details of parking facilities.
Yes, service animals are allowed and we kindly ask you review ExCel’s accessibility guide. Opens in a new tab prior to the event.
Yes, ExCel London recognizes the Hidden Disabilities Sunflower Scheme. Visit their resource page. Opens in a new tab to learn more.
Travel
We are not offering room blocks or any other type of accommodation for Config London. If you need accommodations please plan to book on your own. Check out ExCel's list of hotels. Opens in a new tab where you can check available rates for the dates required. Please visit the venue website. Opens in a new tab for more information on travel to the venue.
You will be prompted to request a visa letter once you complete your registration.
We recommend using public transportation. Opens in a new tab via tfl London or your preferred rideshare service to get there. Please see below for closest Rail and Bus links to the venue:
- Custom House (ExCel) - This is the closest train station to ExCel, London via the DLR and Elizabeth Line. Buses also stop at the venue, please click here. Opens in a new tab to plan your journey.
Parking is also available at the venue at a charge of £25 per day, per vehicle, per entry and subject to availability (blue badge holders are free of charge). All parking can be pre-booked at the venue. Opens in a new tab.
Yes! If your visa is denied for any reason, we are happy to issue a full refund. Please submit a request via our support form. Opens in a new tab.
Other
For medical assistance, you can approach any of the ExCel team who can help you with a medical emergency or go to level 0 on the boulevard and down the stairs by Halls N4/S4.
The safety and security of Config attendees is our top priority. Everyone will be required to have their bag checked and valid government issued identification is required at badge-pickup.
Visit the ExCel London FAQs. Opens in a new tab for prohibited items that are not permitted inside the venue.
Due to safety concerns, no one under the age of 18 will be permitted to register or be on site for Config London.
We will be following London, UK COVID guidelines. Opens in a new tab when it comes to COVID safety. However, if you feel more comfortable wearing a mask during the event please feel free to do so, we will also have masks available for attendees at registration. As always, please stay home if you are experiencing any symptoms or have been exposed—we all need to do our part to keep one another healthy.
Please reach out to our Support team. Opens in a new tab and someone will get back to you within 48 hours.
Questions for our Press team? Please send them an email at press@figma.com.
There are photographers and videographers throughout the venue to capture the event. Figma may use and share photographs and videos of you publicly, including on websites, social media channels, and in print for purposes like development and marketing.
By participating, you are consenting to the use of your name, likeness, or interview.
FAQ
General
Config London will be held at the ExCel. Opens in a new tab London on May 14, 2025. We recommend you use public transportation. Opens in a new tab or your preferred rideshare to get there, however parking is available onsite. For information about how to get to ExCel using other methods of transport click here. Opens in a new tab.
You can expect a one-day event packed with a fantastic lineup of speakers, creative brand activations, networking opportunities, and so much more. Please note, there is no official Config London after party.
Your Config London pass includes access to all sessions and some surprises along the way. Lunch, coffee, water, and snacks are included with your pass throughout the event day. Travel and lodging are not included.
Config London is the conference for people who build products. Frequent attendees are product designers, developers, marketers, and just about anyone else who touches the product development process.
Yes, all talks will be recorded and available on YouTube. Opens in a new tab the same day.
Speaker applications for Config Global and Config London are now closed.
The Leadership Collective is our executive program at Config London. The experience is custom-tailored for executive leaders to network, share ideas, and learn from other visionary leaders from top companies around the world.
A unique invite code is required to register for Leadership Collective. Please reach out to your Figma representative to learn more.
Learn more about Config.
Registration
Please visit the Config London website to register for the London-based event.
Yes! Even if you attended Config in 2024, you are required to create a new account when registering for Config London. If you have further questions around your account, please reach out to our support team. Opens in a new tab.
Please reach out to our support team. Opens in a new tab to switch your ticket to virtual attendance. (But we really hope you can join us in person!)
Attendees are permitted to cancel their ticket up until the day before the event. If you cancel your ticket by 11:59PM BST on Monday, May 13, you will receive a full refund. If you cancel after May 13, we will not be able to process a refund. You can cancel your ticket by logging into your Config account and clicking “My Profile.” Once you’re in your profile, you can cancel your ticket by clicking “Manage ticket.” We will auto issue a refund (please allow 5-7 business days for the refund to appear).
Tickets can be transferred to someone in your organization. Please reach out to our support team. Opens in a new tab to transfer your ticket.
You can downgrade your ticket from in-person to virtual by logging into your Config account and clicking “My Profile.” Once you’re in your profile, you can update your ticket to virtual by clicking “Manage ticket.” We’ll automatically issue a refund up until May 5, 2025 at 11:59PM PT.
You can upgrade your ticket from virtual to in-person by logging into your Config account and clicking “My Profile.” Once you’re in your profile, you can update your ticket to in-person by clicking “Manage ticket.” You’ll be required to enter payment information to secure your ticket to Config.
Config London tickets can be transferred to someone in your organization. Please reach out to our support team. Opens in a new tab to transfer your ticket.
You can cancel your ticket by logging into your Config account and clicking “My Profile.” Once you’re in your profile, you can cancel your ticket by clicking “Manage ticket.”We’ll automatically issue a refund up until May 5, 2025 at 11:59PM PT.
Yes, you can purchase up to two additional guest tickets for your team at checkout. Once you've purchased guest tickets, you will be able to log in to your Config account to manage tickets, send email invites with individual registration codes, and track invite status to see if your guest invites are pending or registered.
We accept most major credit cards. We cannot accept checks or wire transfers. Config London tickets will be processed in GBP.
Badge pick-up will begin on Wednesday, May 14, at ExCel, London at 7:30AM.
If you’re in London, you can skip the lines and pick up your badge at 9 Devonshire Square on Tuesday, May 13 between 9:00AM and 5:00PM.
No, each attendee must pick up their own badge on site. Please note your government issued ID should match the last name of your Config London ticket for badge pickup. You can enter your preferred name for your name badge during registration.
Yes! If your visa is denied for any reason, we are happy to issue a full refund. Please submit a request via our support form. Opens in a new tab.
Accessibility
MOBILITY
ExCel, London is a fully accessible building. If you require mobility assistance on site, there are a limited number of scooters available on a first-come, first-serve basis. Please request a mobility aid via ExCel’s request form. Opens in a new tab. Scooters must be returned at the end of each conference day.
NURSING ROOM
We will have a nursing room available for our attendees. Please visit our help desk at registration for more information.
DIETARY INFORMATION
We are offering breakfast, lunch, coffee, water, and snacks throughout the event. Please make sure to share any dietary restrictions during the registration process.
Yes, there will be priority seating in the keynote and breakout areas. Please look for staff members holding “Accessibility” signs, and they will guide you in the right direction.
Yes, ExCel, London is a wheelchair accessible venue. All restrooms are wheelchair accessible and locations of these can be found here. Opens in a new tab along with details of parking facilities.
Yes, service animals are allowed and we kindly ask you review ExCel’s accessibility guide. Opens in a new tab prior to the event.
Yes, ExCel London recognizes the Hidden Disabilities Sunflower Scheme. Visit their resource page. Opens in a new tab to learn more.
Travel
We are not offering room blocks or any other type of accommodation for Config London. If you need accommodations please plan to book on your own. Check out ExCel's list of hotels. Opens in a new tab where you can check available rates for the dates required. Please visit the venue website. Opens in a new tab for more information on travel to the venue.
You will be prompted to request a visa letter once you complete your registration.
We recommend using public transportation. Opens in a new tab via tfl London or your preferred rideshare service to get there. Please see below for closest Rail and Bus links to the venue:
- Custom House (ExCel) - This is the closest train station to ExCel, London via the DLR and Elizabeth Line. Buses also stop at the venue, please click here. Opens in a new tab to plan your journey.
Parking is also available at the venue at a charge of £25 per day, per vehicle, per entry and subject to availability (blue badge holders are free of charge). All parking can be pre-booked at the venue. Opens in a new tab.
Yes! If your visa is denied for any reason, we are happy to issue a full refund. Please submit a request via our support form. Opens in a new tab.
Other
For medical assistance, you can approach any of the ExCel team who can help you with a medical emergency or go to level 0 on the boulevard and down the stairs by Halls N4/S4.
The safety and security of Config attendees is our top priority. Everyone will be required to have their bag checked and valid government issued identification is required at badge-pickup.
Visit the ExCel London FAQs. Opens in a new tab for prohibited items that are not permitted inside the venue.
Due to safety concerns, no one under the age of 18 will be permitted to register or be on site for Config London.
We will be following London, UK COVID guidelines. Opens in a new tab when it comes to COVID safety. However, if you feel more comfortable wearing a mask during the event please feel free to do so, we will also have masks available for attendees at registration. As always, please stay home if you are experiencing any symptoms or have been exposed—we all need to do our part to keep one another healthy.
Please reach out to our Support team. Opens in a new tab and someone will get back to you within 48 hours.
Questions for our Press team? Please send them an email at press@figma.com.
There are photographers and videographers throughout the venue to capture the event. Figma may use and share photographs and videos of you publicly, including on websites, social media channels, and in print for purposes like development and marketing.
By participating, you are consenting to the use of your name, likeness, or interview.
Contact us
Still have questions?
Our team is here to help. Please get in touch and we’ll get back to you as soon as we can.
Config
Check out our flagship event in San Francisco
Join a global community of designers, developers, and builders for Config 2025 in San Francisco.